Return policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return if you change your mind or are dissatisfied with your purchase.

To be eligible for a refund, items must be returned in the same condition in which they were received, unused, unwashed, and in their original packaging. Fabric must not have been cut, altered, or otherwise modified. Please have your order number or order confirmation email available when requesting a return.

Return Shipping & Fees

Customers are responsible for return shipping costs unless an item is defective or we made an error with the order.

For your convenience, we can provide a prepaid return shipping label upon request. The cost of the label will be deducted from your refund. You may also arrange return shipping with USPS using your own label.

Original shipping charges are nonrefundable. We may apply a restocking fee for items that are not returned in their original condition.

How to Start a Return

You can initiate a return by logging into your account on our website. Click My Account, enter your email address, and follow the instructions to receive a login code. Once logged in, you can submit a return request.

You may also contact us directly at info@quiltingmuse.com, and we will be happy to provide return instructions.

Please send approved returns to:

QUILTING MUSE
PO BOX 568
PETOSKEY, MI 49770

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged, or incorrect. We will evaluate the issue and work with you to make it right.

If a return is necessary due to a defective item or an error on our part, we will cover the return shipping costs.

Exceptions & Non-Returnable Items

Certain items are not eligible for return, including special orders and products marked as final sale.

Gift cards are nonrefundable.

If you have questions about the return eligibility of a particular item, please contact us before placing your order.

Exchanges

If you would like to exchange an item, the easiest option is to request a return for the original item and place a new order for the replacement on our website.

Once we receive and inspect your returned item, we will process the applicable refund for your original order.

Refunds

Once we receive and inspect your returned items, we will process your refund to the original payment method within 5 business days.

Any applicable return shipping charges or fees will be deducted from the refund amount. Original shipping charges are nonrefundable.

Please allow additional time for your bank or credit card company to process and post the refund.

If more than 10 days have passed since your return was delivered to us and you have not received your refund, please contact us at info@quiltingmuse.com.